Just follow these easy steps to get started:

Call Boot Networks Technical Support at 619-890-0095 to begin the process. In general, appointments may be made for same day service at no extra charge.  Remote Support is billed at $2.00/minute with a $5.00/one time connection charge.  This step must be completed prior to downloading the Remote Help client in order to ensure that a technician will be available to work on your computer. When directed by a Support Engineer, click the link below to allow Boot Networks to connect to your PC.

remote pc repair step 1

Click HERE for remote support.  If you are using Microsoft Internet Explorer, you will see the screen above after you click on the download link.  Click Run. 

remote-computer-support-download-window 

  

remote pc repair step 2

Click Run again.

 *NOTE: If you have a firewall on your computer, it may ask for permission to allow remhelp.exe to access the internet. Be sure to allow access, or the connection will not be established. 

remote-computer-support-CLICK-RUN-window

remote pc repair step 3

Click on Start.

The program will initiate a connection to our office.  If you are using a different browser, save the program, double click on it, run it and you should arrive at the following screen. 

  remote-computer-support-CLICK-START-window 

 
Online support is available by appointment only. 

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