Resner's internet service had been giving them problems, then it was disconnected. Bookkeeper Sandy discovered their ISP had allowed the service to lapse, and had apparently gone out of business as well. They never called us back, said Sandy. We finally gave up on them and called in Boot Networks, who set us up so we had internet access with new phone numbers and new email addresses. Also, they set up the account differently so we won't be left in the lurch if something happens to Boot Networks. Billing is direct to our credit card, and we get annual renewal reminders from the new web server.