Return and Cancellation Policy
All Labor, Delivery, Shipping, Handling, Parts and Installation Services and Fees are non-refundable. Once an order has been initiated, it cannot be cancelled.
Defective service parts will be handled in accordance with the manufacturer’s warranty.
Service Fees
Boot Networks Global Support, Inc. will diagnose computer problems for a Service Fee. After diagnosis, an hourly fee will be charged for the work performed.
Credit Card Authorization
By allowing work to be done you authorize Boot Networks Global Support, Inc. to initiate a credit card transaction to debit your account for the amount of the transaction according to your verbal or written agreement with Boot Networks Global Support, Inc.
Chargebacks
There is a $75 fee for chargebacks filed disputing any payment that you made for services provided to you by Boot Networks Global Support, Inc. You, the customer authorize Boot Networks Global Support, Inc. to charge the chargeback fee of $75 to your credit card. If this charge is rejected, Boot Networks Global Support, Inc. will pursue legal action to recoup losses for our time associated with responding to the chargeback in addition to any other fees. You agree to reimburse us or any representative we may appoint for any legal expenses your actions may make us incur.
Computer Repair Policies
Customer is hereby notified that their property is not insured or protected to the amount for the actual cash value thereof, or otherwise, against loss occasioned by theft, fire, or vandalism while the property remains with Boot Networks Global Support, Inc..
Boot Networks Global Support, Inc. is not responsible for the unavailability of parts or delays in parts shipments beyond its control.
All charges for repairs including labor and materials furnished are due and payable simultaneously with the delivery of the property repaired by Boot Networks Global Support, Inc.
If the property presented for repair is not called for within five (5) days after notice is given, a storage charge of $15/day will be made for each day thereafter. The customer authorizes Boot Networks Global Support, Inc. to apply this charge to the credit card number they provided.
In addition to any and all other legal remedies available, the customer authorizes Boot Networks Global Support, Inc. to have a lien on the computer property delivered to Boot Networks Global Support, Inc. for all charges for repair, including labor and parts, storage, late fees, as well as all fees and charges to enforce such lien. Boot Networks Global Support, Inc. is hereby expressly authorized to sell said computer property after giving twenty (20) day written notice by certified mail to the customer of intent to do so. Proceeds from the sale of the computer property will first be used to satisfy the lien plus storage costs and costs incident to the sale. Said expenses for sale shall also include a reasonable attorney’s fee, which may be necessarily incurred.
The customer hereby authorizes Boot Networks Global Support, Inc. to hold the computer property delivered for repair as collateral for all fees and charges owed by the customer until they are paid in full.
If any such charges remain unpaid for thirty (30) days after request for payment, Boot Networks Global Support, Inc. may also refer such charges to its attorney for collection and the customer will pay a reasonable attorney’s fee.