REMOTE COMPUTER SUPPORT
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REMOTE COMPUTER SUPPORTClick HERE for remote computer support
You will see the screen below after you click the link. Enter your name followed by the session ID given to you by your Boot Networks IT Specialist. Click Join to connect to the remote support session.
DOWNLOAD REMOTE SUPPORT APP
After joining the session, the following screen will appear along with a download for Mikogo.exe at the bottom. Once the download is finished, click on it. A prompt will ask for your permission to run the file. Select run. Your computer will ask you to allow this program to make changes to your computer, select yes.
FIX YOUR PROBLEM
Once it has finished running, it will prompt you to allow the specialist to have remote access to your computer. This gives our specialist access to your keyboard, mouse and desktop. Once they have connected successfully, often this takes a moment, they will assist you from there.
Remote Computer Support
REMOTE COMPUTER SUPPORT
Remote Support for your Windows, iOS and Andriod devices
Call Boot Networks Technical Support to begin the remote support process. In general, appointments may be made for same day service at no extra charge. Remote Computer Support is billed in 15 minute increments. The following step must be completed prior to downloading the Remote Help client in order to ensure that a technician will be available to work on your computer. When directed by a Support Engineer, click the link below to allow Boot Networks to connect to your computer.GET STARTED NOW