GoTo Resolve – Don’t lose sleep over IT support
Summary
GoTo Resolve is a comprehensive IT support solution that is designed to streamline support processes and help businesses resolve issues quickly and efficiently. Its flexible features allow businesses to support all users on all devices, while its security features and data encryption ensure that sensitive data is protected. Additionally, its simultaneous support feature and guided agent flow make it easy for agents to resolve issues quickly, minimizing employee downtime and disruptions.
As the world becomes increasingly digital, businesses of all sizes are relying more heavily on technology to operate efficiently. However, as technology becomes more complex, managing IT systems and providing effective support to employees has become a significant challenge. This is where GoTo Resolve comes in – a comprehensive IT support solution that brings together world-class reactive and proactive support with conversational ticketing to help businesses receive requests, triage problems, and fix issues quicker, wherever work happens.
One of the key features of GoTo Resolve is its unified toolkit, which eliminates the need for agents to switch between app windows and logins to capture and solve problems. This allows agents to be more efficient, saving valuable time and reducing frustration for both agents and employees. Additionally, GoTo Resolve’s conversational ticketing feature allows employees and agents to submit, manage, and solve problems within MS Teams messages, making it easy to keep track of issues and ensuring that they are resolved quickly.
Another major benefit of GoTo Resolve is its ability to support a wide range of devices and platforms. With remote support for Android, iOS, and Chromebooks, as well as device access and control for PCs and Macs, GoTo Resolve can support any user on any device. Additionally, it offers support for Linux, tablets, and mobile devices, making it a truly versatile IT support solution. This means that businesses can provide consistent support to all employees, regardless of what device or platform they are using.
GoTo Resolve also prioritizes security and data privacy. Its permission-based support is backed by end-to-end data encryption using government-approved 256-bit Advanced Encryption Standard (AES) and Transport Layer Security (TLS). This means that businesses can be confident that their data is secure and protected. Additionally, GoTo Resolve offers multifactor authentication and single sign-on (SSO), adding an extra layer of security for businesses and making it easier for agents to log in securely.
One of the most impressive features of GoTo Resolve is its ability to support up to 10 end users at a time. This simultaneous support feature allows agents to optimize their time and resolve issues more quickly, further reducing employee downtime and frustration. Additionally, GoTo Resolve’s guided agent flow and agent screen-sharing features make it easy for agents to provide visual guidance and support, speeding up educational experiences and ensuring that issues are resolved as quickly and effectively as possible.
GoTo Resolve is a comprehensive IT support solution that is designed to streamline support processes and help businesses resolve issues quickly and efficiently. Its flexible features allow businesses to support all users on all devices, while its security features and data encryption ensure that sensitive data is protected. Additionally, its simultaneous support feature and guided agent flow make it easy for agents to resolve issues quickly, minimizing employee downtime and disruptions.
Whether businesses are looking to support in-office workers or remote employees, GoTo Resolve offers a powerful solution that can help them provide fast, consistent IT support experiences. With its unified toolkit, versatile platform support, and security features, GoTo Resolve is the ultimate IT support solution for modern businesses.
Contact us today for more information or to schedule a demo.